Orders ship from our northern California workshop within 1-2 working days after you place your order.

We'll send you a Tracking Number by email once your order ships. 

If you have not received your tracking number, it may be in your filtered folders (junk, spam, updates, etc.).

Delivery times vary depending on your location and the shipping method you choose. Orders to the US east coast tend to take about a week. Orders to Canada are shipped via UPS Worldwide Expedited and tend to take 4 days.

* Delivery times are not guaranteed.

International Shipping:

Please note that our pricing does not include VAT and customs duties. These will be collected by the courier.

We ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Why was my payment declined?

There are several common reasons why a payment might not go through:

• Bank or Card Issuer Blocked the Transaction – Sometimes banks flag online purchases as a precaution, especially if it’s a new vendor or a larger amount.
  
• Insufficient Funds or Credit Limit Reached– Double-check that your account has the funds or credit available.
  
• Incorrect Payment Details – A mistyped card number, expiration date, CVV, or billing address can cause a payment to fail.
  
• Fraud Protection Settings – Our store uses fraud detection tools to protect both you and us. If something seems off, the system may automatically block the order.
  

We recommend checking your card details, confirming your billing info matches your bank records, or contacting your card issuer directly.

If you're still having trouble, feel free to reach out to us — we're happy to help!

Orders usually ship within 1-2 working days. That isn't a lot of time but contact us as soon as possible and we'll do our best to modify or cancel your order. Please have your order number ready so we can assist you quickly.

Limited 2 Year Warranty:

Occidental offers a limited 2 year warranty for its products sold within the United States and Canada. We will repair or replace (at Occidental’s discretion) any item or set component found to be defective in materials or workmanship within two years of the original retail purchase.

What is covered:

• Failures of buckles, clips and rivets.
• Issues with assembly.
• Stitches coming apart.

What is not covered:

• Normal wear and tear, including abrasions, punctures, cuts, fading, etc.
• An entire set when one component is in question.
• Damage caused by accidental, misuse, abuse or alterations.
• Cost of shipment to Occidental.
• Return Shipping outside the United States.
• Consequential damages, incidental damages or expenses, including damages to property.

Combination Sets: 

If a single component, such as a bag or belt, of a combination set is determined to be defective, only the defective component will be replaced or repaired.

For complete information visit the Warranty and Repair page.

To begin a warranty claim fill out the contact form on this page. 

In a hand-specific setup, here's how we typically lay things out:

• Tool Bag (dominant side):
  Worn on the dominant side (right for righties, left for lefties). Holds tools like hammer, pencil, utility knife, chisel.
• Fastener Bag (non-dominant side):
  Worn on the opposite side. Holds tools used for support tasks—nails, square, driver bits, cat’s paw, etc.

Example: Right-Handed Builders

• Tool Bag → Worn on Right
• Fastener Bag ← Worn on Left

Example: Left-Handed Builders

• Tool Bag ← Worn on Left
• Fastener Bag → Worn on Right

Products with the LH icon are available in a left-hand dominant setup.

Our leather is custom-tanned to handle tough, outdoor conditions.

However, tough gear still deserves smart upkeep.

• Brush off jobsite grit daily, and wipe down with a damp rag when things get muddy.
• Occasionally shake out the debris from inside bags and pouches.
• For deeper grime, use mild soap and water—no bleach, no harsh solvents. Then let it dry naturally.
• For occasional cleaning maintenance—about once a year—use saddle soap, a leather cleaner, or mild soap and warm water. Then apply a small amount of non-oil-based leather conditioner. We recommend our Rugged Service Cream.
• Store dry, out of direct sun, and your Occidental Leather gear will outlast the job.

* Avoid oil-based products, as they can weaken stitching and shorten the life of the leather.

* Always wipe off mud, concrete, or other drying compounds with a damp cloth before it dries, as these materials can draw out the leather’s natural oils.

Keep your nylon tool bag in top shape.

• Brush off jobsite grit daily, and wipe down with a damp cloth as needed, and let it air dry.
• Occasionally shake out debris from the inside.
• Avoid prolonged sun exposure and heavy chemical cleaners.
• For stubborn grime, use mild soap and water.
• Store in a cool, dry place when not in use.

Abrasions or small tear repair -

Nylon components on tool bags—like webbing or trim—are tough but not indestructible. If you notice any abrasions or small tears, it's important to act early before they spread and worsen.

• Use a nylon repair tape or fabric patch (such as Tenacious Tape or Gear Aid) to seal the area. Super Glue will do the trick in a pinch on small areas.
• Make sure the surface is clean and dry before applying the patch.
• For added strength, you can stitch over the damaged area with heavy-duty thread.

* Catching minor damage early can prevent it from becoming irreparable, especially in high-stress areas like seams, corners, or straps.

* Nylon Tool Bag Repair Policy

Occidental Leather does not offer repairs on nylon tool bags due to the structural limitations of woven synthetic fibers. When ballistic nylon becomes torn or frayed, the integrity of the weave is compromised. Unlike leather, nylon cannot be re-stitched or restored to its original strength—only surface patching is possible. Because we do not provide patching services, replacement is recommended for compromised components to ensure continued safety and performance.