Warranty & Repair

Limited 2 Year Warranty: Occidental offers a limited 2 year warranty for its products sold within the United States and Canada. We will repair or replace (at Occidental’s discretion) any item or set component found to be defective in materials or workmanship within two years of the original retail purchase.

What is covered:

• Failures of buckles, clips and rivets.
• Issues with assembly.
• Stitches coming apart.

What is not covered:

• Normal wear and tear, including abrasions, punctures, cuts, fading, etc.
• An entire set when one component is in question.
• Damage caused by accidental, misuse, abuse or alterations.
• Cost of shipment to Occidental.
• Return Shipping outside the United States.
• Consequential damages, incidental damages or expenses, including damages to property.
• Combination Sets: If a single component, such as a bag or belt, of a combination set is determined to be defective, only the defective component will be replaced or repaired.

To begin a warranty claim please fill out the warranty request form here.

Lifetime Repair Of Leather Tool Bags

We offer a limited repair service (stitch and rivet) for the life of our All-Leather Carpenter Style Bags.

Due to the nature of the material, our nylon bags are usually not repairable.

Submit a Repair Request. Use the contact-us form to request a RGA (Returned Goods Authorization). Please include a few pictures and a detailed description of your repair issue so that we can be of better assistance.

Please note, repairs will not be accepted without a RGA.

Limited Warranty Of Occidental Mfg., Inc.

Occidental Manufacturing, Inc. warrants that all OCCIDENTAL tool belts and tool bags will be free from defects in material or workmanship for a period of two years from date of purchase. Seller’s sole obligation and your exclusive remedy under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or mis-repaired by persons other than Occidental Mfg. Inc..

To make a claim under this Limited Warranty, contact customer service for repair authorization and return instructions.

Any implied warranties shall be limited in duration to two years from date of purchase.

In no event shall seller be liable for any incidental or consequential damages (including but not limited to liability for loss of profits) arising from the sale or use of this product.

International Limitations

For products shipped overseas internationally, please note that any Occidental Manufacturer warranty is not valid; manufacturer service options are not available. The products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Lifetime Repair Of Leather Tool Bags

Lifetime repair service (stitch & rivet) is provided for our all-leather carpenters tool bags as a service to our customers. Contact customer service for repair authorization and return instructions.